Contact Us
Got a question about a review, spotted something that needs updating, or want to flag an experience with one of the crypto casinos we cover? This page explains how to reach the BTC Casinos team and what we can help with.
How to Reach BTC Casinos
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to include which casino or page you're asking about, and as much detail as you can — screenshots, dates, or specific terms you're referring to make it much easier for us to look into things properly.
What We Can Help With
- Review accuracy — if something on a review page looks outdated, such as a bonus offer, coin list, or licensing detail, let us know so we can verify and correct it.
- General site questions — how our rankings work, what our editorial ratings mean, or how a particular section of the site is organized.
- Feedback on our content — your input on how well a page answered your question is genuinely useful and helps shape what we cover next.
- Player experiences — if you've had a specific experience with a listed casino, good or bad, we're interested to hear it, since it feeds into how we keep our coverage current.
What We Can't Help With
We're an independent review and comparison site, not the casinos themselves. That means we can't process withdrawals, resolve account disputes, verify your identity, or reset your login details for any operator we cover. For issues like these, you'll need to contact the casino's own customer support team directly, since only they can access your account.
Similarly, we're not able to give tax or legal advice. If you have questions about how crypto gambling winnings or crypto transactions are taxed, or about the legal status of online gambling where you live, a qualified tax professional or attorney is the right person to ask — not a comparison site.
Concerned About Your Gambling?
If gambling has stopped feeling fun, or you're worried about your own play or someone else's, help is available. The National Problem Gambling Helpline can be reached at 1-800-GAMBLER, confidentially and at no cost. Our Responsible Gambling page has more detail on the tools and support options available, including a reminder that offshore crypto casinos generally don't offer the same self-exclusion and protection tools as state-licensed operators.
Before You Write In, Check These Pages
A lot of common questions are already answered elsewhere on the site. Our About Us page explains who we are and how we approach reviews, our Terms and Conditions page covers the legal basis for using this site, and if you're a UK-based reader looking at self-exclusion schemes, our Non GamStop Casinos page covers that topic separately from what we discuss here.
A Quick Reminder on Eligibility
BTC Casinos is intended for readers of legal gambling age in their jurisdiction — 18 or 21 depending on the site and applicable state rules. Crypto casinos reviewed on this site are typically licensed offshore, in jurisdictions such as Curaçao or Anjouan, rather than by any US regulator, and availability varies by state. If you're contacting us with a question about whether a specific site operates legally where you live, we can point you to publicly available licensing information, but you should always confirm your own state's rules before playing.